Lip Sync Issues when playing blu-ray on Xbox One.

I've been getting intermittent lip-sync issues when playing blu-rays on Xbox One. At first I thought it was only on certain discs but I actually seem to have the issue intermittently even on the same discs (as in I have the issue when I first play a disc but then it seems to improve, then it can appear to go out of sync again).

I've tried lot of different combinations of steps: Trying different discs, different audio output (stereo, 5.1, etc), loading the disc straight from a fresh start-up vs. loading it after playing a game or another app, skipping around the disc to different chapters, pausing, fast-forwarding, etc, but I haven't been able to find any consistent reproduction of steps. Sometimes the lag is there, sometimes it isn't (or at least less so).

My television is a Panasonic ST60 with the latest firmware. The lag isn't present when I play the audio through the speakers, but I like to play with headphones. The only audio out from the TV is optical, so I'm using optical out from the TV to a cheap optical to analogue converter (like this: http://amzn.to/1fAV5PP), which then goes to a cheap pair of dollar store PC speakers, which I then plug my headphones into (just regular Panasonic stereo headphones). It's a messy audio setup, I know, but it was the cheapest way to connect headphones to the TV with volume control.

Normally I'd blame the messy audio setup, but I don't have any of these lag issues on my PS3 or PS4 blu-ray playback, and I don't seem to have the issues on Xbox One Netflix or Xbox One games.

Any help you could give would be appreciated.

 

Question Info


Last updated September 23, 2018 Views 8,261 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I am having the exact same problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The lip sync on the One with BluRay is horrible.  I've tested 2 other BluRay players and media streamers, and those have all worked fine.  This issue, coupled with the inability of the wireless controller to stay connected, has probably pushed me to return the One for a refund.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Just watched a DVD tonight.... Having the same problem. Gets worse the further it gets into the movie.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same problem. Sometimes a little off and sometimes a lot. They need to fix this quick.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I seem to have issues when I set the bluray app to 24hz, leaving it off seems to do OK with the lip sync. I have my xbox one connected via optical cable to my receiver (with the DTS audio setting)...The only problem I have with Bluray playback is that it gets choppy once in a while ...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

same problem here.

it only happens when you set Blu Ray Playback to 24Hz though. but without 24Hz the video playback is jittery as hell. no way I can watch movies like that... :(

ps3 for my blu rays until they fix it... you will fix this right ? :P

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm having the same issues, only seems to sync when 24hz is unchecked. Doesn't matter if 5.1, 7.1 or dts is selected. Tried a bunch of blu movies, and none sync. My other players work just fine. Using hdmi to receiver.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I just wanted to say that this is indeed a widespread issue. If you have 24hz on it will not sync right. Microsoft when will this be fixed?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have contacted support about this and so far no answer if people from here can direct @xboxsupport (twitter) here then maybe they will get the picture that there is a problem

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The sync is out even if you haven't selected 24 Hz; it's just not anywhere near as bad. Of course, the image quality suffers. I'm back to using my dedicated BD player until there's an update.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.