License Transfer Error

Roughly a month or two ago, I transferred my profile's license content to my new Xbox. After I successfully transferred the license, I tried to download the games, but I was still unable to play them. I tried to reset my router, deleted my profile, delete the games all over, shut off my xbox and even reset system cache. Is there any way I can "revert" my license content so I can download my games? I don't want to wait another two months to play my games. My gamertag is: KSI LostShadow ... Do I have to call customer support over the phone? I can provide any info needed in order to get this problem resolved. Thank you!
 

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Last updated July 4, 2018 Views 1 Applies to:

You would need to phone support for your region & they should be able to see what went wrong & possibly let you perform another license transfer

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One question which games were affected and have you recently moved regions?

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G'day Epidemic! We'll help you get this sorted out, you came to the right place.

ngocphi poses an excellent question, and I have a few more for you that may help us find a solution:

  1. Are you able to successfully download the games and content?
  2. I see you have two different GTs - the one you mention and the one you're posting with. Are both of those profiles unable to play the games? Can you play with the account that owns the games?
  3. Which account were you signed into when you performed the transfer?



Hit us back with answers and we'll go from there! 

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I was able to download the games, but not able to play those games. I was signed onto my "KSI LostShadow" profile; the profile that I purchased the games on. I was not able to play the games on either account. And I was on "KSI LostShadow" when I performed the transfer.

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Thanks Epidemic, we're getting a bit closer here.

What error message appears when you try to play those games? And for ngocphi's question, what games are affected, specifically?

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Every time I try to run the game, it says "Cannot Launch (Game Name)". It's no specific game. Every game I downloaded once I license transferred doesn't work. Games such as Grand Theft Auto 5, Call of Duty: Ghosts, NBA 2K14, etc.  I also downloaded some gamer pictures and add ons that also do not work.

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Are you signed in to Xbox Live when you try to play these games?

If you are, then this has nothing to do with your license transfer.  The license transfer only affects your ability to play games offline.

If you are not, try signing in to Xbox Live.  This will help rule out licensing as an issue.

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It doesn't let me play the games online nor offline. I am completely unable to play the games.

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