Lego Marvel Superheroes

I am having a problem with my save progress in this game. It has happened to me twice. The save progress drops to 0% this happened on both hard drive save as well as on the cloud. It is very frustrating to my 6 year old as you can imagine. All the unlocked charters are gone as well as the vehicles and levels. We are stuck having to start over but I am worried this will continue to happen. What can be done to prevent this issue?
 

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Last updated July 4, 2018 Views 8 Applies to:

someone please answer this!!!!  Happening to us rendering the game useless.

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I'm so sorry to write in your thread without answering but I couldn't figure out how to open an own one. I've got another problem.

It won't let me switch characters in free story play. So half of the game is totally useless to me... That's a shame. We will return the game to the shop in case no one is able to help me :(

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