leaderboard wont load

when i try to play the webgames online, the leaderboard will not load and the game will not load.  it only happens if i am signed in on my account.  if i am not signed in i am able to play the game just fine.  but if i am signed in on my account i cannot play any of the free webgames on the website.  whats going on??

 

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Last updated July 4, 2018 Views 5 Applies to:

I'm a little confused as to what game you are referring to. Could you provide some more information?

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Try restarting your computer...If that doesn't help try a different browser.

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its whenever i try to play bejeweled or plants vs zombies or zumas revenge on xbox.com.  ive tried restarting computer that doesnt work and im using internet explorer

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try using another explorer

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Do you have silverlight installed ? If you don't that may be the cause of it.

Hope this helps !

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Try with another browser and / or update all plugins (Flash, Silverlight and IE itself).

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