kredit card payment

hello a was bying from windows phone game,the system charge my credit card but my credit card its blocked so in my account system this payment its still not pay, i was try to change this payment to another card or paypal but this is impossible.This is sick because i was recived email -  my acount will be suspended if i dont pay i want to but i cant,please help

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there Mariano! If you cannot add a new payment method on your account you will need to contact us and speak to a billing agent. They should be able to help square you away. Let us know how that goes, thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i added new card to my account but payment its still on old card and i cant change this or delete old card.i call to support in monday but mayby its possible to change payment to another card.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi there!  You added another card already?  Have you removed that other card using the Manage Payment Options on commerce.microsoft.com?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Problem solved i call to a billing support and they solved the problem thanks for a help guys

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.