We are experiencing issues with our downloaded digital copy of the Lego Marvel Superheroes game whenever we try to switch controllers. It typically works fine when two people start to play but if someone hands the controller to someone else it doesn't recognize the new user. Instead we will get a screen that pops up saying the "Wireless controller bound to (the prior user's Gamertag) has become disconnect. Press any button on a connected wireless controller and pair it with the player (prior user's Gamertag) to continue. Press any button." We'll hand it back to the prior user and they would press a button. The system wouldn't recognize her so it would go to a screen asking who they wanted to sign in as and they would select their Gamertag. But then the same screen would pop up saying "Wireless controller bound to...." and it would be an endless cycle. Any idea why this is happening and how to get out of this cycle? We've tried the "I was not recognized option" and we've uninstalled and reinstalled the game. Also shouldn't we just be able to hand the controller to someone else and have the game recognize the new user and continue playing?
Thanks in advance for any help.