Is the first gamertag change really free?

The xbox support page about changing gamertags says:

"Follow these steps to change your gamertag. Note that the first time you change your gamertag, there’s no charge. However, there will be a small charge for all subsequent changes."

I followed the steps and I have never changed my gamertag before but it is still trying to charge me $9.99?

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

The gamerchange is only free for the first 30 days of an account and if the system created a random gamertag for you. If you chose your gamertag, you have to pay.

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This is clearly false advertising designed to catch people off guard as it did myself. Microsoft grabbed $10 of my money but lost $100000 of my faith. Way to go microsoft.

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LxWhite030,

 Please check the date of the thread before posting so we don't bump an older thread. There is no false advertising going on. If you create a new account and remain with the system generated gamer tag, you can change it for free within the first 30 days of the account creation. If you wait until after 30 days you have to pay to change. If you did stick with the system generated gamer tag and you changed it the day you created, that was your free change. Any changes afterward have to be paid for.

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FYI, the free change is now available at any time, not just the first 30 days, as long as you were given a randomly generated tag.

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