instalar zune en mi laptop

hola he intentado instalar el zune en mi laptop, pero siempre me sale:

no se encontro el elemento multimedia  para el paquete de instalacion "Watson". es posible que este incompleto o dañado.

 Codigo de error: 0x80070002

he revisado todo pero hasta ahora nada... no hallo el problema y eso q me sale no lo entiendo me pueden ayudar? necesito este programa ya q me compre un lumia 505 sin saber q no se podia pasar archivos como en otros celulares. por favor espero su respuesta. gracias.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello Jugador,
 

Sorry to hear about your Zune download experience.  What operating system are you using on your laptop, and have you fully installed any updates from the Windows Update service to that laptop? You might want to check Windows Update on your computer to see if there is an update for the Zune player listed in the history.
 

We have a Microsoft Support page with a "Fix it" button for when you get the 0x80070002 error code after you download an update form Windows Update, from Microsoft Update...
 

Give that a try, and let us know if it helps.  Thanks.

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