Inability to download M-rated content, whem I'm allowed to?

Hello! Today I tried buying/downloading the map-pack "Annihalation" for Call of Duty: Black Ops. When I attempted to download, I got a message saying "Your account is not permitted to download content with this rating". I asked my mom to lower the restrictions on content rating, and she did. When I tried to download it again, I got the same message. My mom even put my account status to "Adult" and it still didn't work. I'd like to know why I can't download it, when my family settings say I can.

 

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Last updated July 4, 2018 Views 0 Applies to:

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You can't DOWNLOAD (aka buy) M rated games if you're under 18. You can PLAY them, but you can't buy them yourself. Just like in a store.

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well thats incorrect

@op very important did you edit the online safety settings or was it just the family settings

yes there is a difference

online safety settings set purchases and ratings

family settings prevent certain games from being played

so if you just edited the family settings it won't help unless you goto the family settings and online safety settings

the only thinmg this does not effect is the advertising like m rated demos and trailers as they are advertising not purchased games

and fall under advertising laws

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@Ngoc Thanks for the help, I'll see if it works.

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Would online safety also be "console safety"? If so then Video Games/add-ons wwith all ratings are still allowed on my account. Any other suggestions?

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Are you on a family plan?

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No there should be an option for online safety settings.

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I don't see an option for online safety. Would this be an exbox dashboard layout issue? If not then can you tell me how to access online safety?

I do not have a family plan, as I'm the only one who has XBL in my family.

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www.xbox.com/.../PrivacyandOnlineSafety

Please read this article

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My mom went on her account and said there was no option for online safety.. She told me she went Xbox Dash> Family settings> Simply Troll's Account, and then nothing else was there besides console safety and family settings...

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support.xbox.com/.../online-safety.aspx

Do we really have to look up this info for you?

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