Impossible to connect on SmartGlass

Hi there i was using Smartglass on Xbox 360 and now i own an Xbox One, i wanted to connect my one to smartglass, but my device can't find my X1 !!!

Is that normal ??

 

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Last updated July 4, 2018 Views 9 Applies to:

Hi,

Are you using the Xbox One Smartglass application? I ask this because there is now 2 SmartGlass applications, one for the Xbox 360 and the other for the Xbox One.

Only the Xbox One SmartGlass application will be able to pick up your Xbox One.

You may also benefit from going over the troubleshooting steps in this support documentation here

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Hassassinade is absolutely correct. There is an app for the Xbox One that is different to the 360 app. You also need to make sure you have allowed SmartGlass connections in the SETTINGS > PREFERENCES menu.

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I am having the same issue and am using the Xbox One app.  It won't detect the One automatically or when I manually enter the IP address.  Smartglass access is enabled.

Disregard - I stand corrected as I just tried again (tried many times prior) and this time it did connect manually by my adding the IP address.  Try that out.

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My problem is more complicated, i can not find this smartglass for xbox one app !! only that one for xbox 360 !

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Hello Amonix. Which app store are you using?  Please go to xbox.com/smartglass and you will see links to the Xbox One SmartGlass app for each platform (Windows, Windows Phone, iOS, and Android).  Let us know if it works for you!

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