I've lost the Microsoft points I purchased a mounth ago.

There are a few problems that might have caused it:

I've been transfering my account back and fourth when watching Netflix with my dad.

I've done a clear system cache.

My other Xbox that has Netflix has no hardrive so I use a 2GB flashdrive that stores the data fine but might be traping it because I haven't had to recover my profile.

And last I was watching Netflix at night then in the morning I got on my other Xbox to play Crysis 2 it gave me the message that my account was on a different console which was normal, but when I went to school and came back it gave the same message again and it could'nt of been my dad watching netflix because he doesn't know how to use it so I might have been "swindled".

I know I have bad grammar

I am not asking for Microsoft Points I just want the ones that I'd had.

Any help would be great I can't call costumer support being that it would cost alot for my dad.


Question Info

Last updated July 4, 2018 Views 3 Applies to:

cuddly wombats   you can see your purchase history and points balance purchases on account management here but if something needs to be reversed you can always try the chat option here on xbox.com if the phone is an issue

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