Let's start at the top; in august, my xbox was unjustly banned from Xbox Live and, due to my previous mishaps with Xbox, I thought: "Stuff it, I'm just going to play my Playstation more often - it's free online anyway.". After a month, I got an e-mail from Xbox explaining their apologies and my unjust ban, aswell as giving me 1600 microsoft points and three free months of Live. Now, I just jumped at the occaison of free things and going back to playing with my mates on Xbox and got back on with my gaming life happily. But the other month I noticed my account had dissapeared from my Xbox or had somehow broken, again, so I recovered it and was feeling in the mood for an arcade game. I jumped over to the Xbox Live Marketplace and looked up "Crimson Allience" in a hope to purchase it due to my previous good run-ins with it's trial, just to notice I only had 400 Microsoft points.
Now, I'm not tight or anal about money but I remember having about 1860 microsoft points after the addition of Xbox's apology. That's a bit of cash I didn't want spent, but I got on with my life, thinking "Oh well, could very well be my little brother - the only person who has a chance of knowing my password." and I stop persuing it. It went missing a couple more times and I confronted my little bro, who denies it instantly, and he doesn't lie to me, so I get a bit confused and then go to a party later and forget everything about it. Until now.
I've recently been lacking a bit of dough in my bank account and have linked it to my Live account loss, in a bit of a paranoid work-around way. So this morning I opened my e-mail account for the first time in a while and find that someone has been using my account to purchase points and then use them. So I'm fuming and don't really want to phone up Xbox due to my lack of distrust for automated phone calls and call centers as a whole; always managing to find a "Thomas Smith" who has a slightly untrustworthy "English(with a tang of the orient)" accent.
Basically, what I'm asking is;
Can I please have my money back. (a 1000 point pack and a 500 point pack worth, please.)
Can I have my apology points back aswell, please.
Can you (Xbox) wipe the last seven or so purchases (from the "Robin" add-on for "Batman - Arkham City" to now) from my history.
And, if possible, can you (Xbox) ban my account from being recovered over the internet (I'm going to purchase a memory stick and use that instead, online retrieval has lost it's place with me).