I would like 800 Msp refunded. Maps were listed free after I paid for them.

Regarding the Halo 4 Mappack.

I waited until 5am est, 2am pst for them to hit the market, upon that, I had puchased in full 800 msp for the map pack.

About 330 est today, You guys listed the mappack for 0 msp for the people that had limited edition, however, from a glitch in your system people that did not have the pass were able to download it, I have mutiple sources to confirm this,

https://forums.halowaypoint.com/yaf_postst163038_The-Crimson-Map-Pack-is-free-for-everyone.aspx

http://forums.xbox.com/xbox_forums/xbox_support/f/27/t/409282.aspx

Thousands of people view those forums, and typically had the potential to get the map pack for free, I would simply like a refund of those 800 msp.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

You would need to call support to see if they can issue a refund.

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I had, waited 15 min to get to an agent, gave them my details, told them my problem..

They then denied this had happened, saying only people with the pass were able to download it, so further I had asked to speak to a supervisor  and they put me on hold for 35 min...

Once I talked to a representative, He had told me they weren't aware of this glitch, so he had to look into it, putting me back on hold for 10 more min until I hung up.

I could see they were just giving me the run around, which is a load of bull when a paying customer is actually having a problem that cant be resolved? Mature Customer Support M$..

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Let's hope someone pulls their finger out and does SOMETHING about this.

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They gave you the correct answer

It was a bug that lasted mins and now is resolved

You purchased the content the correct way

The content is now paid and only free to le users and seasons pass

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Hey guys! These maps aren't free for everyone, this is part of a special trial offer!  We are providing complimentary access to the Crimson Map Pack for a limited time to users. You can read more in this blog post: blogs.halowaypoint.com/.../14-Day-Buy-and-Play.aspx

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