I was charged for a free game for gold

Hi. I had a problem today while trying to download Metro 2033 for my Xbox 360. I went to this link: http://marketplace.xbox.com/en-US/Product/Metro-2033/66acd000-77fe-1000-9115-d80254510842.

At the time I opened it, it said that Metro 2033 was available for free for gold members. So I clicked the "Download for Xbox 360" button. I was shown a modal dialog asking me to confirm the purchase. The modal dialog also stated that it was free, so I confirmed it. Then I received an e-mail confirming that I had purchased that game for 29 BRL, which I didn't. So I looked around and found out that the promotion had ended yesterday on 8/15/15. However, I didn't know that. I tried to contact the billing support via chat, but no success. I don't really want that game. I'd never pay for it. The only reason I bought it is because it was free. I'm sure it happened due to a delay in updating prices in Xbox Website, but it's not my fault the system doesn't work properly.

Thanks in advance.


Question Info

Last updated July 4, 2018 Views 5 Applies to:

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