i purchased something then accidentally pressed cancle

i purchased a shortcut for weapons and items for battlefield 3 i purchased recon shortcut and then i purchased engineer shortcut but when i purchased engineer shortcut what happened was i press purchase then the screen pops up say my current balence and the price for the engineer shortcut 560 ms points it cost. so i clicked purchase and download but when it loads when you press purchase and it put purchase to downloads i accidentally press back i think it cancled it and ate my points but i still got download and it got the points but i go too see if its checked showing i already purchased it but it wasnt checked and it said as if i never purchased it but it got my ms point and i got the download sooo wtf

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Try deleting the content off your hard drive in settings---->system settings---->storage----->hard drive

and to redownload it go to settings------->account----->download history

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...
 
but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5
 
Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

All you have to do is go into your download history and download again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You can re-download all content you've purchased in your download history. Settings > Account > Download History

Hope this helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.