I paid for the 2nd episode of Wolf Among Us even though I have a season pass

I tried downloading the second episode of Wolf Among Us yesterday, but was running into issues (just like everybody else).  Unfortunately, this was many hours before the service alert went up.  I assumed it was a mistake and that I wasn't going to be charged - which, of course, I was.

I'm just wondering - for those people that unfortunately clicked throughout without noticing or, like me, assumed it was a mistake and we wouldn't be charged - are we going to get a refund?  I know the warning says No Refunds so you're obviously well within your rights to say no, but... err, please!

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:
Answer

As this is a billing issue it can only be answered by phone support.  You should try contacting them for more help with this issue.

support.xbox.com/contact-us

Good luck.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.