I Lost 800 MIcrosoft Points

Dear Xbox Live Community,

2 days Ago I bought 1600 Microsoft Points Live Card & entered the code yesterday, I didn't buy anything and went off: Today when I got on I only had 800 Microsoft Points left, I went and check my billing history and it said "Natural Pack -800 MC" what does these means? I didn't buy anything... did someone got in my account or what? Will I be able to get back my points...?


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Greetings, Rebirth Hidden. If you are missing points and you suspect there was an unauthorized access I would encourage you to get in touch with phone support. They will be able to investigate the issue for you. In addition, I would consult this page and follow the steps to make sure your account is secure: http://xbox.com/security. Hope this helps! Let me know if you need any further assistance.

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