I had 1000 Microsoft points and then somehow I lost 800 without buying anything

I had 1000 Microsoft points, and then somehow I lost 800 MP without purchasing anything. All the games I have downloaded were trial or demo games. Can someone help me fix this problem/refund my points/ give me a 800 points code. You can check my download history too.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Check billing.microsoft.com/home.aspx to see where the points have gone.

If they were from any type of offer they may have expired. Also if you are in the Rewards scheme, there was a recent glitch where too many points were added to people's accounts, Microsoft have now removed the extra.

If you believe they have been stolen, if you were phised, then you will need to open an Unauthorised Access case with support http://support.xbox.com/pages/call-us.aspx 

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