I got money from my pre paid card takin off when i made a puchase but still have to buy it??

I tried to buy a game on the 360 with money off a prepaid card and when i realized there was an error i whent to try and download something els and saw that it took the money out for the game i tried to download but it still says i have to buy it? what do i do? hope i didnt get ripped off..

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Try checking your download history to see if you can download it from there - support.xbox.com/.../redownload-content

There is also a service alert at the moment affecting purchasing content, so that could be the issue. You may have to wait for that to clear up before you can download it, or you will need to contact support directly.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I already checked that, it doesnt show it in there. but like i said it shows the fee was taken out. and ya i noticed that AFTER i went through all that

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

try now

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

same problem still not fixed

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same here, the problem has not been sorted yet.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

xbox spport said theirs an internal problem for some people purchasing stuff you willl have to wait until its fixed for it to download they are aware of it and are working on it hope this helps

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.