I want to remove my dad's credit card from the system as it is about to expire and I just bought a 12 month gold membership from Game. The problem is; when I try to remove the credit card, it displays: "Can't retrieve information from Xbox LIVE. Please try again later. Status code: 80162765" When I try to remove it using Xbox.com, it tells me that "An outstanding balance exists on this payment instrument." So I tried to turn off auto-renewal, but it just said "An error occurred cancelling automatic renewal."
I need help ASAP.