I can't redownload my purchase. Help?

So a few months ago I downloaded Saints Row 2 full game via xbox live marketplace with 1600msp. I beat the game and then deleted it because it was taking up space in my HDD. So yesterday, I felt like playing it again, but I can't. It's not in my download history, and if I go to the marketplace, it asks me to repay 20$. I also downloaded a add on, and that's on my download history, but if I go to the marketplace it does not show the download again option, it asks me to buy it again. All my other games that I downloaded are in my download history, but Saints Row 2 is not. So is there anyway to fix this?

 

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Last updated July 4, 2018 Views 0 Applies to:

Same thing happened to me but with battlefield bad company 2 but I paid $40 for it.

If Microsoft "fixes" this can you email me and tell me at *** Email address is removed for privacy ***

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Hmm... Is there a possibility that you purchased it on another gamertag?

If so.. you need to log in to that gamertag and you can then redownload it onto the console to play on any of the profiles on the console.

If thats not the case.. I would recommend getting on the the lads at the support line for your region.

But it sounds more like that wasnt the profile you originally purchased it on.

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Contact 8004MYXBOX and see what they are able to do for you.

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