I cant play an orginal game i downloaded.

What game are you trying to play?  Crash bandicoot and the wrath of cortex.

Is it a disc or downloaded version? Downloaded\Brought from marketplace.

What type of console are you using? Xbox360 Arcade?

What size HDD are you using? 15-20GB

What error code or message are you receiving? None, the X symbol comes up and then the screen goes really black, then a lighter fade of black comes on and nothing happens.

I have tried the game offline and have also re downloaded it.



Question Info

Last updated July 4, 2018 Views 20 Applies to:

Did you mean to leave a question mark at the end of your console type? To be sure, are you using one of the older white consoles, or a black Xbox 360 S?

Also, please let me know if the game was downloaded originally with your gamertag, on your current console, and in your current region. Lastly, I didn't see if you had cleared the cache as well. If you haven't, please take a few minutes to delete the game, clear the cache, and re-install it, as described below. Thanks!

Delete the content
System Settings > Memory > [select storage device] > Games > [select game] > [select content] > Delete

If the content is not in the above location, try looking in the Games folder for “Unknown Game”. Delete this and continue with the steps.

Clear system cache
System Settings > Memory > Highlight HDD, Press (Y) > Clear System Cache > Yes

Restart the system

Redownload from purchase history
Account Management > Download History > [select content] > Download Again

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