I cant download Annihilation map pack

Some one please help me i have called the xbox support line 3 times and still they cant help.

I have previously bought both of the Black ops map packs but for some reason i cant purchase these because its not available in my current location im still living in the same house so how is this not possible for download.

please help

 

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Last updated July 4, 2018 Views 11 Applies to:

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Thanks m8 your right but the thing is i have wasted all my credit on my phone waiting for them to try and help me and they have done nothing, now i cant ring anybody so im stuck thats why i posted on this forum to see if anybody could help me. i have bought the other two map packs so i really dont know what to do.

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Account region.

Physical region.

Internet Service Provider (ISP).

fill this out

I’m getting “region” errors
In order to have the best experience on the marketplace, make sure that your account region and physical location match. Your account region was set when you first set up your Gamertag and can be checked by going to https://billing.microsoft.com and clicking on “Personal Information”.

 

if those 2 do not match then regardless you cannot download the mappack not even support can help you all you need to do is create the correct region account for your actual region plus the disk must match

  

if those 2 do match

then what you need to do is reset your router and modem

 

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worse case if the reset modem and router doesn't work and both your account region and physical region matches then head to a friends house and download using your xbox and gamertag

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I can't buy points, its not the region for me. My regions match perfectly.

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My account region is united kingdom

My physical region is united kingdom

my service provider is jersey telecoms my ip address is 87.244.115.161

but like i said i have dowloaded the other map packs and had no problems so why has this happend to me i havent moved house or region.

someone must be able to fix this problem

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yep either reset your router and modem by turning them both off for  2-5mins and turning them back on

 

 best to call your isp for exact instructions if you have a VOIP gateway as they do have a battery and you can brick your gateway if you take the battery out

or

goto a friends house and download it there

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dude im from Puerto Rico and the same thing its happening "Not available in your location" and the thing is that Puerto Rico counts as United States I really don't get it this never happened before.

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Yup I'm from Puerto Rico also and it never happened to me. I have the first two map packs and the downloaded fine.

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same here...soy de Yauco, Puerto Rico y no me deja bajarlos..los otros mapas los baje facil...estos no c que pasa...hasta me esta bajandooo sin cogerme los points como de gratis peroo en 99 se cancela :(

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Having same problem, I'm also from Puerto Rico.

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