I can't add points or buy games!!!

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 8/7/2011 6:04:32 PM
code: 225EA66806463D4
s: KWkVUQPSBfnux2Vlh2dhTw==
id: 753009d4-646e-4176-abca-a703d51e8b3c
req: 34de8793-cc96-4f0f-b111-0a090a8797e3

This message kept showing up whenever I click on the "add points" link.

I just registered last night. I even tried to add points in the client on my PC. Whether I used paypal or my credit card, it only let me added 500 points and now I can't add anymore! What am I going to do with 500 points? I felt I just got scammed by Microsoft! I am super upset!!!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

If you set up the paypal account through your gamertag have you tried to add points from your console?  If you did and got an error code from there, what was it?

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I don't own a Xbox, but I am trying to download a PC game. I set up the paypal, and it did let me add 500 points. That was it! Now whenever I tried to add more it won't let me. Either with credit card or paypal.

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This is the log I got from them if you didn't see it above

date: 8/7/2011 6:04:32 PM

code: 225EA66806463D4  

s:  KWkVUQPSBfnux2Vlh2dhTw==

id:  753009d4-646e-4176-abca-a703d51e8b3c  

req:  34de8793-cc96-4f0f-b111-0a090a8797e3

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I would contact phone support in your region (support.xbox.com/.../contact-us.aspx) and discuss this billing issue with them. Thanks!

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