We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
I have some new steps on this issue. First, if you are getting this issue, please allow 72 hours before attempting your purchase again. In the meantime, please feel free to attempt this purchase by adding a prepaid points card to your account.
If, after waiting 72 hours, you are still unable to purchase and are getting this same error code, please contact phone support in your region. Ask them to investigate your account to see what is causing this issue.
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