I can't watch the TV show I purchased on Xbox?

Last week, I purchased the season pass to Breaking Bad season 5. The first episode automatically downloaded. Now, a new episode has been released, but has not automatically downloaded to my Xbox. The only options are to "purchase" it in HD or SD, as if I never bought a season pass. It is not in my recent downloads, and above the episode it says "Ready To Play"... but there are no buttons to press play. Only the "purchase" button. What is going on?
 

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Last updated July 4, 2018 Views 2 Applies to:

This seems like maybe you only bought the first episode. It's happened to me before, I thought I bought the entire season of Two and a Half men, and it only gave me the first episode. How much was the "Season Pass"?

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I looked at my bank statement and Xbox charged me about 20 bucks - the price of a season pass.

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This is something you will want to contact Xbox support about. Phone number is 1-800-469-9269

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