I can't purchase microsoft points. I continue to get a status code of 80169D94 . I contacted xbox support by calling 800-4my-xbox and was told that the status showed I received a permanent bann on the xbox live. I am still able to access xbox live on the account. I only can not purchase points. I also never received an email as to why the account was banned in the first place. I have double checked the email on account and the information that is on the account, and still there is no email.