I can't purchase microsoft point on xbox live

I've been trying to purchase Microsoft points on Xbox live for the last couple days and I keep getting the same error.

Can't retrieve information form Xbox Live. Please try again later.

Status Code: 80169D94

What does this mean and how can I fix this.

This only happens when trying to buy Microsoft points. I was able to download a video and access the rest of the Marketplace, as well as online games.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

That code usually means your account is locked from making purchases. Go to https://billing.microsoft.com and update all of your information. Then you will have to call support and work with billing to unlock your account.

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