I can't download my account

So the story is that some stuff happened and I needed to add security-proofs, so I did so. It still wouldn't let me use my account so I deleted it off my memory and attempted to download it again, error.

I don't have the error code and I cant get it for a while so I'm sorry, I hope we can fix this without the code though.

I really want my account back because I've used it for 3 years and I dont want to lose it plus all the stuff I have on it.

Thanks for reading.

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Having that error code would help us help you. But in the mean time try the steps found here. support.xbox.com/.../profile-move-delete

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Roflzzzzinator, hey! :)

 

If its the error code I think it is (80151909), then turning your console off for 60 seconds and then try again. If it does not work at this point, it may be down to a temporary error which will resolve itself. My advice would be to keep trying for roughly 20 - 30 minutes. If at this point you are still getting that error code, then you will have to contact support.

 

Hope this helps,

Cloud.

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