I can't download explicit content.

I am old enough to download M rated games and in my settings it says I am allowed to download all games and view all content. But whenever I try to download a game or game demo that is any thing over T it says "This account is not permitted to download content with this rating." Please help.
 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

You might want to check your profile privacy to make sure explicit content is allowed.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

if he is trying to download any demos or videos for M or RP (ratings pending) he will not be able to do so unless he has an adult account but you would be able to buy and downloaded M rated games as long as parental controls allowed it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

in family settings everything is allowed, and in privacy and online settings i have an adult account. do you have to wait a certain amount of time before the settings kick in?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You can have the settings set to 'Adult' in the family and privacy settings, but if the D.O.B on your account isn't making you over the age 18, you will not be able to download adult content.  Are you sure you have an adult account?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

How do I check if I have an adult account?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Since you have family settings you are a child account

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

[quote user="jsj5"]

How do I check if I have an adult account?

[/quote]

When you created your XBL account did you enter your correct birthdate? If so and if you, in real life, are not 18 years of age yet then you would have a child account. In order to promote it to an adult account you would have to wait until both you and the account age reach 18 years. Only then would you get the option to promote it. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

A good way to check is by trying to download the demo from the website. If it works, adult account. Child accounts can not initiate downloads from the website.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

But even when I have the family settings turned off it still doesn't work. And thank for all of the help so far.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.