I can't add points to my profile...

When i try to add points using any type of payments (credit card or paypal), i get the following error message (in french):
Votre moyen de paiement n’a pas pu être autorisé. Contactez votre fournisseur ou essayez un autre moyen de paiement.

I tried from the internet and directly from my console... same thing.
Why??? 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I take it your console is in France.

Try reading this: hmktplassets.xbox.com/.../E829A819-9806-475B-A12A-9D3D2FC28948.htm">ttp://mktplassets.xbox.com/.../E829A819-9806-475B-A12A-9D3D2FC28948.htm">mktplassets.xbox.com/.../E829A819-9806-475B-A12A-9D3D2FC28948.htm

Hopefully that can solve your problem.

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Hello! I've got the same problem as Juceppe.

But the link you gave isn't existing anymore.

Does anyone else 's got a solution?

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Make sure your console region is YOUR region where you live if not it will not accept information for other regions such as If i'm from US and get a code from Russia i wll not be able to claim the reward in the US

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the console region is my region, I check this so no probable with that.

any idea?

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Greetings, Kethryverys! Are you seeing the exact same error message as Juce? Can you please log on to https://billing.microsoft.com and make sure all of your billing information is up-to-date and correct? You may also want to check out this sticky about how to manage payment methods: forums.xbox.com/.../153161.aspx. Take a look and let me know if you are still encountering issues! Thanks in advance. :)

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thanks for your help Mister darcy!

And yes, i've got the same message as Juce.

And yesterday i try to subscrire to the xbox live gold and I get this error message: "Impossible d'effectuer cette action pour le moment. Veuillez réessayer ultérieurement. Pour plus d'informations, rendez-vous sur www.xbox.com/support"  (or in english it says that I can't do this for the moment, i've got to try later and for further information go to the support :d)

with this code error:

date:    17/04/2012 09:11:05

code:    FFFFFFFF0000006C

s:    0j/R6QLJJ4Hqwmbx3XfB1A==

id:    2578a3b7-8ad2-436a-a294-53ccd0001beb

req:    00fe7901-b4c6-43c3-98dd-bece1902831a

I went to the https://billing.microsoft.com/ and all my information are up to date abd correct. and it says that my paypal account and my credit card are accepted.

And I also already check the topic about how to manage payments methods.

I've got money for my credit card, and I re-checked the region for the xbox and my account paypal.

i really don't understand where the problem come from -_-'

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Hmmm, sorry to hear that, Kethryverys! Have you tried adding points via Xbox.com in addition to trying via your console? Do you receive the same error in both places? Let me know! Hang in there!

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