I can't add Microsoft points

Whenever I try to buy something with the credit card and use the security code it will say it is not valid even though the card and number are all valid. How do I fix this?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Go here: http://account.microsoft.com and add the card under the Payment Options screen after signing into your account.  Then try the purchase again.

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I already removed and put the card back on and it still will not work. I have not tried purchasing on the xbox, could that work?

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Try your purchase from the console, at least if it does not work for you on the console, you'll be given an error code that I may be able to provide you further steps for.  Keep me posted, my friend!

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It worked on the console. Maybe the website is a little buggy right now or something but thanks for the help.

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Website purchases are finicky sometimes.  Console purchases work more times than the website, don't ask why.  Glad to see it's working for you though!  Get outta here and enjoy your Escalation Pack! :)

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I've had this problem for 3 weeks now.  The Microsoft folks cannot figure it out.  I am unable to add a credit card (tried 3 different ones) from my computer or from my xbox.  When I call support, they are able to add a card but then the purchases are not authorized.  Thinking the problem might be with my account, we created a new account----same problem.  Even paypal doesn't work.  

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