I bought all the maps for black ops and they don't work.

My old account got hacked. So it was banned, and I bought all the call of duty black ops DLC. Now it doesn't work and I'm going to have to buy it all again. I just want the DLC for free because I already bought it once and I don't want to buy it again.
 

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Last updated July 4, 2018 Views 7 Applies to:

If your account was banned you do not get a refund for your purchased content, sorry. The only thing you can do is re-download the content at the suggested price

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Sorry, but there's no way you can redownload them for free. If you feel that you were banned because your account was compromised, you would have to call support and have them do an unauthorized access investigation. They work with the enforcement team and if they find that whatever got you banned happened while your account was not in your control they can possibly unban your account. Otherwise, once an account is banned everything you had is forfeit and you have to repurchase it.

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So I can't even get a discount?

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No.

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If your account was 'hacked' then you'll need to contact Support and open an Unauthorised Access Case support.xbox.com/call-us.

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They'll investigate your claim and if they find in your favour, and the the cause of the ban happened when the account was out of your control, then you'll be able to get your account unbanned.

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So get on the phone and get things started. The worst they can say is no and you'll be back to the same position as now, looking at paying again.

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Thank you x24hrs2livex and voteDC you've been a great help.

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