How to start a rented download movie?

The rented the movie Stalingrad earlier today. It has downloaded, but there is no option to play the movie. When I click (A) on the Stalingrad image on My Movies page I am sent  back to the Stalingrad page with the option to Download or Purchase the movie. Is there a real solution to this problem or should I just get a refund as others have done? 

I have been very patient and have followed the instruction given to another user with the same problem. 

Client being used: Xbox 360 (the new model)

Movie/TV or Artist Title: Stalingrad (2013)

Expires in: 13 days 18 hrs (from the time of this post)

SD or HD: SD

Stream or Download: Download

Purchase or Rent: Rent

What you've tried so far: The troubleshoot guide and restarting my console. 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

The movie is listed in my hard drive storage in my videos folder as;

Stalingrad (2013)           1.5 GB

Video

I have the 250 GB memory with 169 GB Free.

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G'day Matlock! Are you still unable to watch your rented content? Please try again if you haven't since you last posted. If it prompts you to download/purchase again, then the best course of action will be to discuss a refund with our phone/chat team.

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I was able to watch 57% of the movie before it stopped. I expected to finish watching it after the completed download but it never completed the download and of course the time limit ran out because once you start watching the movie you have a limited time to do so, not the 13 days before starting the movie.

I will not be paying for downloaded or streaming movies through Xbox Video in the future.

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