How to spend a converted points ???????

Hi


I Have I received email says
 
Your points have been converted to the amount of money which is SAR 31.96
But when I attempted to buy anything, even if the price was SAR 3.75 I can not buy it
Still ask me to add Payment option and this is what I do not want to do.
I want to continue to use my points and use the scratch cards points.
So I want you to answer to my question
How do I use my points or converted points

I hope you find a solution to my question
Something confused mind

Where is my converted money. ??


I went to commerce.microsoft.com site
I can see the points and money but I can not buy anything with it

i really need a solution  ASAP

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It seems that you can only use the Microsoft account money via your console. Website is not yet updated and do not accept account payments.

To Microsoft: Please, update it soon.

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You can try on your console as Siguardius suggested, but don't be suprised if you a met with an error code asking to try again later. This seems to be an escalating issue. I to have had my MS points transfered into the current XBL currency & still am having no luck down loading anything. I read in another thread that Microsoft is aware of the issue & is working on a solution. Wheter this is true or not I do not know, but we can hope for the best. So we just have to hold tight untill then.

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i have tried both xbox360 console and the web site stall the same result

( add Payment option )     :(  T_T

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When you go to purchase content, you will see the full price of the item on the Confirm Purchase screen (Example: $19.99). After you change your payment method of your choosing, click Confirm Purchase, a screen will appear stating: “Do you want to apply the $X.XX in your Microsoft account toward this purchase, and charge the rest to your [card_type] ****XXXX”. *NOTE* If you select No or hit Back, the full amount is charged to the card and the purchase is completed.

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yes on the console you must select your ms account as your payment option

thats why you dont do it on the website

if you read the bottom of your purchase screen it says select ms account? press y or x etc

 

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aha just sec i wall try that and get back whit result

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Thank you all for your assisting today YOU ware all big help to me :D

Many thanks to all of you

Really appreciate your help

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