How to purchase using redeemed account credit?

I redeemed $20.00 credit from a gift card successfully to my Xbox Live account.  Then I wanted to purchase a game using my account credit, but only credit card payment options are available when purchasing.  I purchased the game using my credit card hoping it would go to a second screen with an option to use my account credit.  How do I use my account credit?

 

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Last updated July 4, 2018 Views 8 Applies to:

As far as I know you're unable to use account credit when purchasing things from the website but if you're on your console then under "Confirm Purchase" there should be another option that says "Change Payment Option" where you'll be able to cycle between credit cards and account credit.

Just a warning though, it appears as though a lot of people are having trouble making purchases with account credit recently though for some reason.

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Why can't I use the the credit that is on my account?  I redeemed an Xbox card I got for Christmas and I can't make a purchase.

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You just use the console to make the purchase

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using the console it doesn't allow me to use the redeemable credit.  It keeps asking for a credit card.    I don't have a credit card.  the balance shows and everything.  do you think i have to wait 24 hours or something?

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If the item you want to purchase is more than the credit you have on your account you will need to have an alternate payment method listed to cover the difference.  Remember that tax is charged on items now as well.

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I purchased a 3 month gold live gift card and a $25 gift card. I added the cards via my computer under my Microsoft account and now when I went to my xbox360 console to purchase a game it won't allow me to and it doesn't show my recent card purchases. I tried adding the cards directly to my console and couldn't so I went to the website from my computer.  

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We are having the same problem. I added money to my sons account and I can see that it's in his account but access it. From our computer, my phone or the Xbox console.: please if someone can give us a step in the right direction we wld greatly appreciate it. He was so excited about it and now can't use it. Anyone with answers please help me give my little dude the one Christmas present he begged to get and received and now can't use

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You have to goto the marketplace on the console find what you want to buy and click purchase them select ms account

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I am having the exact same issue, the Credit Shows on my account when I bring it up but the only options on the console are credit card or paypal.  I was unable to find the marketplace as suggested so have still been unsuccessful.

Any help would be appreciated.  

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The Games or Video Marketplace are clearly marked on the console.  When you purchase something from the console it will ask you if you want to apply part of the purchase to your available credit.

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