How do I turn off automatic subscriptions?

Hi,

How do I turn off automatic subscription updates?  I just got charged a payment that I do not have the money for, i.e I am in negative balance now.

 

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Last updated July 4, 2018 Views 3 Applies to:

You have to call support to have them turn it off.

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So there is no way at all for me to do it online?

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Not anymore.

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Ugh, that's a pain.

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I was thinking the same thing because they automatically put me on to renew gold each year. I think its a bit out of order to get me to phone them to ask them to stop doing something with my money that I didnt ask them to do in the first place.

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actually you did

when you PURCHASE any membership on the dashboard

there is a notice the same size as the purchase now button

"this membership will renew"

even if the autorenewal was off previously

it will turn on whenever you purchase a new dashboard membership (prepaid cards are not dashboard purchases as they are already purchased)

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you need to turn your auto renewal off go to xbox.com then onto account and beside your avatar you will see auto renewal switch it to off and it will no longer auto charge you :)

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