How do I get a refund on a broken game?

I've pre-order PAYDAY 2: CRIMEWAVE EDITION and since day one I've been getting this error "Unable to join game" whenever i tried to join a mission.

I've tried every single day and i keep getting the same error, my NAT is even set to open and i keep getting the same error and honestly i don't really want to care about this *** game anymore and just want my refund so i can spend it on something else that deserve it.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:
Answer

You would have to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.