How do I download a game I have bought from Xbox Live?

I have paid for the game (Far cry 3) but it has not downloaded, or even started to download. It still asks me to pay £24.99 for it and when I try to do this (Hoping that it will just download) it says it cannot authorise payment method. How do I fix this?
 

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Last updated July 4, 2018 Views 0 Applies to:

Thrn go into account management and download history and download it from there if you already paid for it

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But if it doesn't show there?

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Hi Neon,

Sorry to hear you're having issues with their downloads.

Can you double check commerce.microsoft.com and see if the purchase is showing there.


If it is, there are a few things that will help us to investigate this:

  1. Your GT:
  2. The purchase that was charged but not listed in DL history: 
  3. When you purchased it: 
  4. Your region: 


I would also recommend contacting your local Phone Support to explore your options moving forward.

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Please Check mine:

1: JANSKU1974

2: Yes (forza horizon rally expansion)

3: about an hour ago

4: Finland

And that phone support is not available on weekends

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