help

hey im tryen to get gold with credit card but when i comfurmed purshase it says can't retrieve information from xbox live status code:80190821 plz help

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

80190821 means there is a billing issue on your account. your best bet is to call customer support and have them look into it. but if you dont want to try checking out your account and remove any old credit cards, check if you have an owed balance on billing.microsoft.com as well

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