HELP WITH REFUND PLEASE

i bought cod elite and i didnt know how to get the map packs 4 free so i accidentally bought the collection 2 map pack from the game marketplace now i lost 1200 msp can someone plz help you can look me up on cod elite showing i paid 4000 msp for it. I just want a refund on the map pack because the map packs were purchased after i purchased cod elite. Please help. Email: [mod removed] gamertag: Spotboy1996

 

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Last updated July 4, 2018 Views 3 Applies to:

Well I'm not certain if you'll be able to get a refund, but you can try contacting XBPS and see if they'll hear you out. Also, it isn't safe to give out your e-mail on the forums, as it's a risk to your security.

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Hey Spotboy1996,

Unfortunately, there isn't going to be much we can do, at least on the Xbox Support Forums. The description of the pack itself specifically states that there are "(No Refunds)" and that if you already have the ELITE service (Which you do), you already "own" the content.

I would highly suggest calling Xbox Support at 1-800-4MY-XBOX (or Xbox Chat Support) and go through the proper steps to get to "Billing". Maybe they can hear your case and do something about it.

Best of luck to you!

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so no refunds?

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Spotboy1996,

Typically, the policy is that there are "No Refunds". However, there has been very special cases where they will actually perform a refund of points back to you.

It wouldn't hurt to contact Billing at Xbox Support to see if they can allow an exception.

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ok thank you

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