Help! Points keep disappearing without buying anything!

Hi...Hope someone can help.

 

I normally put my points on in fairly big lumps, but today I found that for the 3rd time a bunch of points has gone from my account.

 

The first time was about 360 points...can't remember the second, and today about 500 points have vanished.

 

I did wonder if I was somehow paying my live subs with points, but it is set for auto renewal monthly from my card.

 

Dont really know what to do now....anyone?

 

It's putting me off putting points on.

 

Cheers guys.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It could be that someone else in your household is using your account to download things.  Double check your download history and also check what your points were used for at billing.microsoft.com

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Go to billing.microsoft.com to see if they have been sent. You also have to note that points from promotions tend to expire if not used.

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Sorted I think...Cheers guys!

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