Help me!

My problem is that My microsoft points are gone!I haven't bought anything since I bought it and I have proof i can take a picture of my download history or conformation email and such just can anyone help me or tell me where i can get help for this.

 

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Last updated July 4, 2018 Views 0 Applies to:

Please check http://billing.microsoft.com under your Points to see where the points could have gone. If you got some free Microsoft points due to an error that Microsoft corrected a little while back those points were taken away if they weren't used, and you can't get them back. If you need more assistance regarding this issue please contact XBOX Support for your region via the phone. Thanks.

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If you feel your account has been compromised, phone Xbox Support and open an Unauthorised Access Claim.

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What it says I lost 1600 on Lego Universe how?

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If it shows a purchase, then someone purchased it. Perhaps you did this accidentally, or someone else that has access to your console at home? Like Sonic suggested, if you feel your account security is compromised, please visit www.xbox.com/.../What-To-Do

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