Help me with the purchasing problem!!

I have a problem purchasing fruit ninja game.

Whenever I press add payment option and go through the procedure it ends with saying you have a problem connecting with xbox live but I already connected in xbox live.

I also tried to purchase from the marketplace on the internet using the laptop it says some of your information is incorrect  "try again" .

Help me.


Question Info

Last updated July 4, 2018 Views 6 Applies to:

Hi there,

Have you checked that all your account information is correct here: - Address, credit card, etc.

Also make sure the address matches the region you console and your account are set for.

Let us know how that goes so we can continue to narrow down possible solutions.

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