If you have
filed a complaint then that is all you can do, the PET will take it from there.
But remember to set them as an avoided player to lessen the chances you will meet them again on LIVE.
Another option in regards to the game being broken is contact the developers/publishers, the more people who complain about their unsupported product the slightly larger the chance they might actually do something.
It does seem to be a completely lost cause though.
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