Hello, i previously had an xbox live account with over £70 worth of dlc on it but i was banned and now the dlc dosent work on my new account ?

 i had downloaded over £70 worth of dlc on my old account and now i have made a new xbox live profile but the problem is the dlc i brought on my old gamerprofle dont work on my new one, i have had a chat with xbox live support but they told me to come here , so please can you help me..

 

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Last updated July 4, 2018 Views 1 Applies to:

You need to purchase the content for your new account. Once you're banned you forfeit everything you had on the account.

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Yes i no that but i my account was hacked and it got banned from the people who hacked it so its not realy my fault,, So i should realy get my DLC back .

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If your account was 'hacked' then you need to call support and get them to open an Unauthorised Access Case.

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After the investigation and of course if they find in your favour, they'll be able to assist you in getting the suspension on your account lifted.

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Your local support number can be found by following the info here support.xbox.com/call-us.

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Also you will end up with a forced name change on your present account because you are not allowed to make drug references anywhere on your profile, including your gamertag.

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