Has My Account Been Hacked?

I just recieved 2 emails from Paypal saying that I had made transactions to Microsoft for Microsoft Points to spend over Xbox Live. This must be some mistake on Microsoft's part. I bought some points earlier today, but not the 2 most recent ones for £51.00 and £17.00. The points have been added to my account, but I didn't want them and can't afford them anyway so my bank account is going to get hit as a result. I have no idea how this is happened, but I've been given 8000 Microsoft Points that I can't afford! I've changed my passwords and removed Paypal as a payment option, I just hope it gets resolved!

 

Question Info


Last updated July 4, 2018 Views 13 Applies to:

I have just had 5,000 points added to my account at 22:08pm (UK time) I didn't buy them either , as I wasn't even on my xbox or on any live site !!!  

WTF is going on !!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

** Updated** Just checked again & i was hit twice ! , Luckily one of the cards had an out of date expiry so it bounced ....

Thank GOD !!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Weird! It seems to not just be me, maybe it's a big cockup on Microsoft's part and not a hack?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm hoping that will be the case.

Let's see if anyone else posts the same problem

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Either way its pretty bad. The payments were made through Paypal and I didn't have the funds in there, so it's going to go on my credit card, which I just cleared! Argh!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It was definitely a hack! I just tried to sign in to find my password was changed and MS points missing when I finally recovered my account. Sonofa...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Anytime you suspect your account may be compromised, you should call support immediately.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Paypal should get you your money back quickly if you open an unauthorized charges case with them. Microsoft on the other hand might be a bit so they will lock down your account and you wont be able to go online until their investigation is over. I have been without live for about 2 weeks so far while the investigation is still ongoing. Worst part is they reversed the 10000 points someone purchased with my account but I am still suspended until they feel like letting me back in. Oh well just need to be patient I suppose.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You can review your billing activity on our billing site (https://billing.microsoft.com), but as Smwutches said, calling phone support immediately is your best bet if you feel your account has been compromised.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Well I got Paypal to stop the transactions and MS are investigating my account. Just looged on to find I've got no points in my account anymore and I guess that I can't connect to Live until the investigation is over, whenever I try it just says  

"There is a problem with your payment option. Please update your payment information to continue your Xbox LIVE membership. You have two options to update your Xbox LIVE membership: edit an existing payment method or add a new one. "

My credit card is valid, so I guess it's just that my account is on lockdown, right?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.