Halo Wars 2 Ultimate - can´t download HW DE on Windows 10

A while ago i bought the Halo Wars 2 Ultimate Edition with play anywhere. On my Xbox One everything works fine, but i´m not able to download Halo Wars 1 DE on my Windows 10 PC. (newest Windows update is installed and hardware specs are well above what is needed).

I talked to the Xbox support hotline a few times now, but they couldn´t help me.

First I tried uninstall all xbox components on the PC. Then they told me i have to wait for at least 7 days until I get the additional Code. Now, nearly a month after buying the game, I talked to the hotline again, but they where not able to send me a new code.


I think play anywhere will be a great feature when it works, but right now it´s just frustrating because it seems nobody knows why certain things don´t work.


Has anybody an idea how to get HW DE to work on a Windows 10 PC?

 

Question Info


Last updated July 3, 2018 Views 55 Applies to:

In my Windows game library i can only see the Xbox version of the game. When I search for the Windows version it´s only possible to buy it, not download the game. It´s the same in the Halo app (only a buy button, when clicking it i am redirected to the PC version of the game in the Windows store where i can only buy the game).

The interesting thing is, that on the Xbox one everything is working fine. On the PC i can download Halo Wars 2, but not HW DE.


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Hey there,


I have sent you an Xbox Live message with further information. You can check those by clicking here. Keep us posted here if that helps!

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Right on! Thanks for being patient through this odd issue. Very happy to hear it's sorted, happy gaming!

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It looks like i own the game now, but there is still a problem. When i try to download it, during the part where it says: "acquiring license" there is an error (Code: 0x87E105DC). I tried it with the store and the Halo app for about 3 days now (it always says try again later.)

The funny thing is: for other apps and games the store works fine


I also tried to reset (with wsreset.exe) and reinstall the store, but without an effect

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Deleting the folder %USERPROFILE%\AppData\Local\Microsoft\TokenBroker\Cache helped!

Game is downloading right now.


Many Thanks!

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That's very odd. Sorry to hear the issue is persisting, but we're getting closer to a resolution now that the game shows as owned. Could you give the suggestion on this Answers forum page a shot? Specifically the TokenBroker file deletion (rather than the repeated refresh which you can try, but the latter solution may be more effective).


Keep me posted!

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It looks like i own the game now, but there is still a problem. When i try to download it, during the part where it says: "acquiring license" there is an error (Code: 0x87E105DC). I tried it with the store and the Halo app for about 3 days now (it always says try again later.)

The funny thing is: for other apps and games the store works fine


I also tried to reset (with wsreset.exe) and reinstall the store, but without an effect

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Hey there,


If you see Halo Wars: Definitive Edition in your game library within the Windows Store, that indicates you already own it and a code is not needed. Are you able to try downloading the game through the 'Halo app' on Windows 10? Click the controller icon within the Halo app and let us know if you can install the game through there. Additionally, do any specific errors pop up if you try to download the game directly from its store listing on the Windows Store?


Keep us posted!

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