Halo 5 Redeem Code damaged

Hi everyone ! 

I have a huge problem that I hope someone can fix for me here ... 

I just purchased the Limited Edition Xbox One Halo 5 and it comes with a download code for Halo 5, the REQ packs and Halo Fall Of Reach.
The problem that I'm having is that the scratchy code part got damaged while scratching ( because let's be honest it's complete crap and I don't understand why there isn't a QR code like usual ... ) and by extent well the code is now unusable and I cannot redeem my game and the extra content ...

I've already contacted TWO persons via chat here on the support site and the first one never answered back with a solution and the second one just told me to go get it changed where I bought it which is not really possible.

Is there anything anyone could do for me here ? Give me a new code or whatever ? Or maybe can someone in the actual support departement FIND the code since it's not used yet ? I can bet that you can trace it somehow in your data banks or whatever ...

This is really annoying for me because I'm a big Microsoft consumer and I'm pretty indignant that : 
1 - No QR code on the ticket. 
2 - Scratchy stuff is so crappy
3 - I got tossed aside by the chat people
4 - And of course I don't have my game, which I paid for. At this point it should be done like nintendo to pre-install the game and stuff.

Thank you for any eventual response.

 

Question Info


Last updated July 4, 2018 Views 21 Applies to:

Call this number 18776967786. It's microsoft store customer support. I did (because of missing codes) and they helped me out!

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Thanks for the tip ! Is that an American number ? I live in France so I'm not sure if this is the right number to call.

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Here you go.

Direct number: +33 155 698061 or 0800 915 274 FREE

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Thanks a million ! I'll try my luck !

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Anyone know the australian number? Im having the same problem.

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Phone: (02) 8031-8186

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