Hacked? Didn't buy SILVER PLAYERS PREMIUM or PREMIUM GOLD JUMBO.

Last night, before I went to bed, I noticed I had ~1500 MS points. When I woke up this morning, I had 10. Upon looking at my download history, I found two items purchased today.

SILVER PLAYERS PREMIUM and PREMIUM GOLD JUMBO are, from what I can gather, something for sports games. 

When I checked my e-mail, I had a message that said my credit card declined for the purchase of 6000 MS points. I didn't see any charges in my online statement, but it usually takes a few days for things to show up there anyway. I know I bought two 1600 MS points packages in the past few months, but nothing but that.

Is there anything I can do to get my points back?

 

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Last updated July 4, 2018 Views 45 Applies to:

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You would need to call support and have them open an unauthorized access investigation.

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What's the number for that? When is it open?

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Thanks for the link, it happened to me today too for Fifa 11 as well....

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on 9/3/2011 i had 800 microsoft points two days later i have zero and how do i know if i add more points the person who hacked me wont steal it again.

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Thanks for the link too, same thing happened to me to this morning; someone bought 6000 then 4000 MS points and went on a XBL Arcade buying spree.  I'm pretty ticked since I thought my info was kept under wraps :(

Already sent in a dispute to PayPal so now I'll just have to call Xbox tomorrow.

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6000 and 4000, that was the same amounts for me. about $125. I only had 50 pts in my acct, and thats gone (dont care about that).  Called XBOX, they started their investigation, I can't get on live until they are done. They said they caught the 6000 purchase and had already started crediting, but didnt notice the 4000 until I pointed it out. I don't know whats worse. that Microsft has had that kind of breach, or that EA offers up that kind of "Consumeable" "freemium-esque" content.

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[quote user="LilSweetPotato"]

6000 and 4000, that was the same amounts for me. about $125. I only had 50 pts in my acct, and thats gone (dont care about that).  Called XBOX, they started their investigation, I can't get on live until they are done. They said they caught the 6000 purchase and had already started crediting, but didnt notice the 4000 until I pointed it out. I don't know whats worse. that Microsft has had that kind of breach, or that EA offers up that kind of "Consumeable" "freemium-esque" content.

[/quote]

That was because EA was actually hacked, whereas Microsoft or Xbox LIVE has not been hacked. People have been phished, which is completely different.

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Same happened to me, but luckly the experiation date on my CC was wrong.

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This just happened to me on Saturday.  How long did it take to get corrected?

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